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Job Description

· Provides answers to clients by identifying problems, researching answers, and guiding

· clients through corrective steps via phone or e-mails.

· Improves client references by writing and maintaining documentation.

· Create service tickets for proper coordination to technical department.

· Investigating and diagnosing incidents and researching solutions.

· Providing status on service request to customers.

· Escalating incidents and service requests to the next level of support.


· Bachelor’s/College Degree in IT or Computer Science

· Pay attention to details and business awareness.

· Consistency of tickets and email update

· Expected to adhere to their workplace schedules, set by the department/supervisor.

· Active listening on complaint and work to find an effective solution.