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CUSTOMER ACQUISITION EXECUTIVE (Makati)
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Key Responsibilities
· Acquire new accounts, aiming for an average of one account per month.
· Manage sales administration functions, including operational performance reporting and streamlining processes and systems.
· Cultivate productive and professional relationships with key personnel (stakeholders and executive sponsors) in all customer accounts within the jurisdiction. This involves making periodic visits, understanding specific needs, and anticipating new opportunities.
· Coordinate team efforts to meet account performance objectives and exceed customers’ expectations.
· Adhere to all Standard Operating Procedures of the department and company rules.
· Participate in all Quality Management Systems (QMS) related trainings.
· Promptly report any identified non-conformities.
· Fulfill other duties as assigned by immediate superior.
Qualification
· Bachelor’s Degree in Business Management
· One year working experience and with good oral and written communication skills.
· Highly organized and with proven ability to work in fast-paced environment.
· Excellent Customer Service and Interpersonal Skills Possess active listening skills with a keen attention to details.
· Willing to work for extended hours.
· Shows flexibility, can quickly adapt to changes in plans.
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ACCOUNT MANAGER (Pampanga)
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Key Responsibilities
· Meets sales financial objectives by forecasting requirements; preparing an annual budget; monthly/quarterly projecting expected sales volume and profit for existing and new products revenue.
· Manage the sales administration function, operational performance reporting, streamlining processes and systems.
· Establishes productive and professional relationships with key personnel (stakeholder and executive sponsors) in all jurisdictive customer accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
· Coordinates the involvement of the team in order to meet account performance objectives and customers’ expectations.
· Assist with sales matter request.
· Develop field sales action plans by implementing sales program.
· Responsible for monitoring the performance of assigned sales team by establishing a system of reports and communications involving sales reports.
· Other responsibilities which may be assigned by immediate superior in related to the position.
Qualification
· Bachelor’s Degree in Business Management or equivalent
· Minimum of 3 years’ experience
· Effective Communication skills
· Outstanding negotiation and consultative sales skills
· Excellent management, leadership, and organizational skills
· Expected to adhere to their workplace schedules, set by the director/president.
· Maintaining a positive, empathetic, and professional attitude.
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HR MANAGER/DIRECTOR
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Key Responsibilities
• Provides constructive and timely performance evaluations.
• Provide weekly update reports to management.
• Manages the talent acquisition process, which may include recruitment, interviewing, and
hiring of qualified job applicants, particularly for managerial, exempt, and professional
roles; collaborates with departmental managers to understand skills and competencies
required for openings.
• Analysis of compensation and benefits; researches and proposes competitive base and
incentive pay programs to ensure the organization attracts and retains top talent.
• Creates learning and development programs and initiatives that provide internal
development opportunities for employees.
• Handle employee disciplinary meetings, terminations, and investigations in accordance
with company policy.
• Maintains compliance with DOLE, and recommended best practices; reviews policies and
practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in
human resources, talent management, and employment law.
• Performs ad-hoc task that related to the position
Qualification
• At least Bachelor’s degree in Psychology, Business Management or equivalent
• Proven working experience as HR Manager or other HR Executive
• Excellent communication & Leadership skills
• Excellent active listening, negotiation and presentation skills
• In-depth knowledge of labor law and HR best practices
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PRODUCT MANAGER
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Job Description
· Conducting market research and analysis to identify customer needs and opportunities.
· Communicating with different suppliers in terms of pricing and product proposal.
· Developing product roadmaps and specifications.
· Attending trainings and seminar that will enhance product knowledge.
· Working with external supplier, distributor and marketing teams to ring product to
· market.
· Managing product launches and ongoing product development.
· Tracking and measuring product performance against key metrics.
· Collaborating with sales and customers support to ensure product success.
· Staying up-to-date on industry trends and best practices.
Qualifications
· Bachelor’s/College Degree: Business Management, Management/Communications, IT, Engineering (ECE/Computer)
· At least 1 year Product Management/Business Development Experience.
· Conducts Pre-sales Activities such as Product presentation and Demo
· Conducts Sales Product Training
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HELPDESK SUPPORT
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Job Description
· Provides answers to clients by identifying problems, researching answers, and guiding
· clients through corrective steps via phone or e-mails.
· Improves client references by writing and maintaining documentation.
· Create service tickets for proper coordination to technical department.
· Investigating and diagnosing incidents and researching solutions.
· Providing status on service request to customers.
· Escalating incidents and service requests to the next level of support.
Qualification
· Bachelor’s/College Degree in IT or Computer Science
· Pay attention to details and business awareness.
· Consistency of tickets and email update
· Expected to adhere to their workplace schedules, set by the department/supervisor.
· Active listening on complaint and work to find an effective solution.
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CUSTOMER ACQUISITION EXECUTIVE (Makati)
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Key Responsibilities
· Acquire new accounts, aiming for an average of one account per month.
· Manage sales administration functions, including operational performance reporting and streamlining processes and systems.
· Cultivate productive and professional relationships with key personnel (stakeholders and executive sponsors) in all customer accounts within the jurisdiction. This involves making periodic visits, understanding specific needs, and anticipating new opportunities.
· Coordinate team efforts to meet account performance objectives and exceed customers’ expectations.
· Adhere to all Standard Operating Procedures of the department and company rules.
· Participate in all Quality Management Systems (QMS) related trainings.
· Promptly report any identified non-conformities.
· Fulfill other duties as assigned by immediate superior.
Qualification
· Bachelor’s Degree in Business Management
· One year working experience and with good oral and written communication skills.
· Highly organized and with proven ability to work in fast-paced environment.
· Excellent Customer Service and Interpersonal Skills Possess active listening skills with a keen attention to details.
· Willing to work for extended hours.
· Shows flexibility, can quickly adapt to changes in plans.
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Onsite System Engineer – Laguna
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Job Description:
1. Knowledge in System Planning. Study and plan IT resources needed in line with company
direction and needs.
2. Knowledge in Preventive Maintenance. Pro-active maintenance to prevent unavailability or
failure in IT resource.
3. Corrective maintenance. Post-active maintenance to solve problems to minimize stoppage on
operation.
4. Knowledge in installation and configuration of computer hardware, software, operating system
and application.
5. Knowledge in monitoring and maintaining computer system, network, printer and server.
6. Communicates with vendors through series of action set up the system or resolve the issues.
7. Knowledge in troubleshooting network and system including diagnosing and solving hardware
and software faults.
8. Support the roll out of new application.
9. Manage PC set up and development to new employee.
10. Responsible in PC, printer, server and network troubleshooting and administration.
11. Create and update IT System documentation.
12. Support and administration of drawing and rendering software such as AutoCAD, ArchiCAD,
Sketchup, etc.
13. Regular system preventive maintenance that includes syslog check, back up monitoring, etc.
14. Coordination works with third party vendors.
Qualifications:
1. Graduate/Bachelor’s Degree in Information Technology and other computer related/equivalent
courses.
2. More than average knowledge and skills in server system design, maintenance, documentation,
troubleshooting.
3. More than average knowledge in Microsoft Server System (Linux System is a plus)
4. At-least three (3) years of experience in Information Technology industry or equivalent
exposure.
5. Understands Business Operations, IT Solutions and Services and Customer Service.
6. Skilled with:
a. EDR, Active Directory, Windows Update Service
b. Backup System (Acronis, Symantec)
c. Window Base File Server, AD.
d. Office Automation Software (MS Office, Adobe Acrobat, etc.)
e. Hardware (Office PC, Inkjet Printer, Desktop Scanner, Laser Printer, Projector, etc.)
f. Multi-function Printer/Plotters
g. Hardware (CAD Workstations)
7. Good communication skills.
8. Can work under minimum supervision.
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Procurement & Logistics Officer
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Robotic Process Automation (RPA) Engineer
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JOB DESCRIPTION:
• Conduct presales activities
• Development, deployment and management of automation in production
• Conduct after sales customer support such as but not limited to documentation, training, etc.
• Conduct presales for RPA to customers:
o Explain the RPA to customers.
o Demo
o Create a quotation
o Conduct PoC (Proof of Concept)
• Production developing
o RPA development, deployment and project management
• Customer support
o Technical support
• Conduct educational service or training to customers
• Service proposal coordination and support with Sales/Pre-sales
• Collaboration with RPA vendors to build good relationships for business strategy
QUALIFICATIONS:
1. Graduate/Bachelor’s Degree in Information Technology and other computer-related/equivalent
courses
2. With three (3) years work-related experience
3. Must have strong background and understanding in RPA development specifically UiPath
4. Preferably with work experience in ICT industry
5. Customer-oriented, exudes a positive disposition and attitude even when faced with challenges
6. Computer literate (MS Office)
7. Good written and communication skills
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SENIOR NETWORK ENGINEER
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Job Description:
1. Conducting site survey, network investigation and recommendation.
2. Coordination with stake holders to meet target schedules.
3. Collaboration with other teams to fasten creation of proposals and project completion.
4. Creating high level and low-level design.
5. Functionality checking of equipment before delivery and implementation.
6. Online setup including rack mounting and configuration.
7. Provides timely reporting of project status to AMs/Supervisors.
8. Providing basic knowledge transfer to customer for deployed systems.
9. Creating maintenance documents for completed projects.
10. Coordination with maintenance team for issue resolution.
11. Coordination with clients, vendors, third party and ISP’s.
12. Coordination with other subsidiaries for overseas projects and/or circuit testing.
13. Other duties assigned by AMs and ICT-Managers.
Qualifications:
1. Graduate/Bachelor’s Degree in Information Technology and other computer related/equivalent
courses.
2. At-least five (5) years of experience in IT industry.
3. Certified CCNA/CCNP, Firewalls (Fortinet, Palo Alto, Cisco and the like), Wireless LAN Controllers
and/or trained.
4. Understands business operations, IT solutions and services and customer services.
5. Knowledgeable in basic network structure (LAN, WAN, WLAN)
6. Good teamwork and inter-personal skills
7. Can work under pressure with minimal supervision.
8. Ability to handle multiple, complex, tasks concurrently to accomplish goals.
9. Ability to show attention to details and work in fast-paced team environment.
10. Analytical, detail and service oriented.
11. Ability to leverage available tools for project deployment, site surveys, troubleshooting and the
like.
12. Good English communication skills and can coordinate effectively.
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