System Administrator (WINDOWS)


Job Description

  • Administer, maintain and support of a Windows Serer includes CISCO UCS, HP Blade, IBM/Lenovo, and Dell servers.
  • Conduct level 2 troubleshooting activities and incident support.
  • Perform root cause analysis for issues and provide workarounds to ensure business continuity.
  • Perform routine, planned and emergency maintenance (change planning and implementation) of Windows devices.
  • Perform hardware and OS upgrades and maintenance on Windows Servers.
  • Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope.
  • Harden operating system parameters in line with client security policy, standards, and approved baseline.
  • Communicate with and log calls with vendors or 3rd parties where necessary to resolve issues and product bugs.
  • Suggest, influence, and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contribute to improvement of overall operations delivery and client satisfaction.
  • Update and close tickets, update documents (such as handover documents, root cause analysis, and recommendations to reports, post incident reviews) in a timely manner with high quality.
  • Provide on call support in a 24×7 environment.


  • Bachelor’s degree graduate.
  • At least 3 years experience in 2nd Line Windows Server Support specialist
  • Must have significant windows server 2008/2012/2016 to latest support & administration experience.
  • Knowledge and experience in configuration of Windows Domain Infrastructure including Active Directory, DNS, DHCP.
  • Knowledge on Microsoft Clustering.
  • Experienced in Patch management and Vulnerability Assessment and Remediation.
  • Hands on experience in VMWare and Hyper-V Infrastructure.
  • Knowledge in PowerShell and scripting.
  • Experience on Cisco UCS B and C class servers, HP /IBM/ Lenovo/DELL servers.
  • Good understanding on SAN storage provisioning, LUN masking and zoning.
  • Hands on experience of working on monitoring tools / management platforms such UCS Manager, vCenter.
  • Experience on troubleshoot and maintain physical and virtual infrastructure performance, hardware, and connectivity.
  • Experience on capacity planning, performance analysis, monitoring, reporting
  • Knowledge with Service Now or similar ticketing System
  • Work with ITIL based service processes (Incident/Problem/Change Management)
  • Certification:ITIL V4 Certified, MCSA (2012 or latest)
  • Good to have VMware VCP Certification, Scripting Skills
  • Date Posted: Posted 2 months ago
  • Expiration date: September 10, 2023
  • Location: Anywhere
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