Job Description
- Administer, maintain and support of a Windows Serer includes CISCO UCS, HP Blade, IBM/Lenovo, and Dell servers.
- Conduct level 2 troubleshooting activities and incident support.
- Perform root cause analysis for issues and provide workarounds to ensure business continuity.
- Perform routine, planned and emergency maintenance (change planning and implementation) of Windows devices.
- Perform hardware and OS upgrades and maintenance on Windows Servers.
- Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope.
- Harden operating system parameters in line with client security policy, standards, and approved baseline.
- Communicate with and log calls with vendors or 3rd parties where necessary to resolve issues and product bugs.
- Suggest, influence, and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contribute to improvement of overall operations delivery and client satisfaction.
- Update and close tickets, update documents (such as handover documents, root cause analysis, and recommendations to reports, post incident reviews) in a timely manner with high quality.
- Provide on call support in a 24×7 environment.
Qualifications:
- Bachelor’s degree graduate.
- At least 3 years experience in 2nd Line Windows Server Support specialist
- Must have significant windows server 2008/2012/2016 to latest support & administration experience.
- Knowledge and experience in configuration of Windows Domain Infrastructure including Active Directory, DNS, DHCP.
- Knowledge on Microsoft Clustering.
- Experienced in Patch management and Vulnerability Assessment and Remediation.
- Hands on experience in VMWare and Hyper-V Infrastructure.
- Knowledge in PowerShell and scripting.
- Experience on Cisco UCS B and C class servers, HP /IBM/ Lenovo/DELL servers.
- Good understanding on SAN storage provisioning, LUN masking and zoning.
- Hands on experience of working on monitoring tools / management platforms such UCS Manager, vCenter.
- Experience on troubleshoot and maintain physical and virtual infrastructure performance, hardware, and connectivity.
- Experience on capacity planning, performance analysis, monitoring, reporting
- Knowledge with Service Now or similar ticketing System
- Work with ITIL based service processes (Incident/Problem/Change Management)
- Certification:ITIL V4 Certified, MCSA (2012 or latest)
- Good to have VMware VCP Certification, Scripting Skills