Software Development and Applications Support Manager

Duties & Responsibilities:

1. Team Management
   a. Software Development Team performance management
   b. Provide leadership in identifying opportunities to further increase the capabilities of the
   support teams through trainings and other mechanisms
2. Project Management for development and/or testing of multiple concurrent projects; ensure
   scope and timeline are properly managed
3. Solution or Technical Architecture design authoring and review
4. Ensure project compliance to Release Management policies
5. Ensure Code Management processes are properly executed
6. Ensure that development controls are properly executed, e.g. code review, demos, others
7. Create and/or maintain code as maybe necessary
8. Work directly with client support staff, quality assurance, the IT development team, the IT
   operations team, business analysts, business users, and management to resolve issues
9. Provide leadership in proposing effective solutions to clients for support requirements in the
   client organization; incorporate latest developments of new technologies into solutions
10. Provide leadership to various teams of support analysts in terms of managing escalations, client
    engagement, defining processes and managing prioritizations
11. May assume functional responsibility for specific tasks or projects and instruct, direct and/or
    check the work of others
12. Performs tasks assigned from time to time

Minimum Education Required:

• Graduate of a 4-year IT or computer-related college course

Minimum Relevant Experience Required:

1.  Over 15 years software development experience using C#, .NET and
   JAVA, and MS SQL/SyBase
2. Over 10 years experience in performance tuning/optimizing existing
   applications
3. Strong foundation on Object Oriented Development
4. Multi-site Development experience
5.  Hands on experience in developing solutions for Windows, Linux
   and related technologies
6. Experience in a cross-cultural, fast paced work environment
7. Experience in end to end Systems Development, i.e. requirements
   to implementation and support

Technical Skills Required:

1. Experience in developing n-tier systems/solutions
2. Solid understanding of the current IT systems environment and
   development paths
3. PMP and/or SCM Certification is a plus

Other competencies, skills, licensure required:

1. Strong analytical skills
2. Good logical problem-solving attitude and skills
3. Attention to details
4. Highly creative and innovative
5. Works well in a team setting
6. Proficient oral and written communication skills and experience in a
   customer facing environment
7. Works well under pressure