Service NOW Engineer

Regular

Responsibilities:

  • Maintaining and improving of existing setup.
  • Collaborate with application developers and application development teams.
  • Solutions must be maintainable and leverage existing code or OOB functionality where possible.
  • Provide support for ServiceNow Platform.
  • Configure and enhance OOB solutions and custom apps on the ServiceNow Platform.
  • Facilitate system upgrades, updates and patches.
  • Perform root cause analysis and debug problems.
  • Develop and maintain data integration between ServiceNow and other platforms.
  • Promote and champion the benefits of Incident, Problem, Change, Release, Request, Knowledge Management, CMDB and other IT Service Management processes.
  • Develop and drive implementation of the service management tools, monitoring and associated business processes across the group.
  • Support continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
  • Partner with relevant departments to see how services are currently accepted, used to provide continuous service improvement.
  • Provide training opportunities to build the skills of IT employees and ensure their ongoing ability to provide effective global support.
  • Seek opportunities to utilize technology to improve operations, increase productivity, ensure accuracy and reduce costs.
  • Maintain close interactions with global Information Technology team members.
  • Continuous interaction with customers, vendors and suppliers to negotiate and develop IT frameworks and contracts under the guidance of the Global Information Technology Department for relevant topics.
  • Represents the Global IT internally and to external customers and peers.
  • Identifying and acting on opportunities to improve service quality.
  • High focus on customer service and user satisfaction.
  • In charge of administrative processes and travel management.
  • Creation of documentation, user guides and presentations.
  • Implementation and compliance with the Quality Management requirements

Qualifications:

  • Vocational/Bachelor’s degree graduate.
  • At least 5 years demonstrated experience in ITSM and Information Technology.
  • Demonstrated experience in ITSM and Information Technology.
  • Advanced Knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes.
  • Advanced service and project management skills.
  • Advanced knowledge of state-of-the-art IT Services and practical experience in designing and implementing.
  • Team player (must be able to work in a virtual and distributed team)
  • Ability to work with people from a variety of different culturally diverse backgrounds.
  • Date Posted: Posted 9 months ago
  • Expiration date: September 10, 2023
  • Location: Anywhere
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