Network Operations Center Shift Lead

Duties & Responsibilities:

1. Administers staff and service functions that provide 24×7 support and service to
   the organization. Includes project management, intra-organizational
   communications, manpower schedule, and/or coordination of HR issues.
2. Oversees operations and administrations of the organization’s internal/external
   escalation chain with proactive status to clients.
3. Creates and maintains documentation and technical solutions for Sybase
   systems.
4. Provides expert assistance in database design, indexing and partitioning
   application performance.
5. Supervises 6 or more associates in jobs with network, systems administration
   and DBA skills.
6. Conducts performance evaluation of members.
7. Provides team leadership to one work unit.
8. Recommends solutions to a variety of day-to-day challenges, most specially
   Sybase. Includes root cause analysis.

Minimum Education Required:

• College Graduate

Minimum Relevant Experience Required:

• More than 3 years of experience leading a technical
  support function; and more than 7 years of hands-on
  skills and knowledge of Sybase database design,
  implementation and administration in Windows and

Other competencies, skills,
licensure required:

• Strong skill in SQL programming including writing
  stored procedures (an advantage)
• Expertise in Sybase ASE, Replication performance
  tuning, administration and troubleshooting
• Hands-on experience with High Availability such as
  SAN replication, database mirroring, clustering and
  disaster recovery technologies.
• Functional understanding of network support and
  systems administrations activities
• Familiarity with system monitoring tools such as
  What’s Up Gold, Solarwinds, Netcool, Nagios, etc.
  (an advantage)
• Reports generation with proficiency in Microsoft
  products including advance Excel and Power point.
• Working experience in supporting 24×7 mission
  critical database operations with familiarity to
  Ticketing system.
• Adaptability to changing project and departmental
  priorities. Able to work scheduled hours and
  overtime when needed.
• Strong troubleshooting and problem-solving skills.
• Strong team orientation, open-minded and able to
  listen to other’s ideas.
• Excellent oral and written communication skills

Age Limitation:

• n/a

Gender Preference:

• Male