DESCRIPTIONS:
- Responsible in resolving challenging, potentially high impacting customer situations with the utmost level of technical expertise and professionalism.
- Take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for enterprise clients through onsite and remote (online and via telephone) support.
- Demonstrate a strong aptitude for learning new technologies. S/He should be highly analytical with the ability to derive facts quickly, methodically, and accurately. This is a customer-facing role that will require solution to product, system and network problems of low to high complexity.
- Effective in collaborating with team mates and other engineering group with the primary goal of providing the best solution to customer concerns.
QUALIFICATIONS:
- As a technical expert s/he should demonstrate proficiency with security as it relates to:
- Network technologies such as Firewall, VPN, IDS and related network security design and implementation, Packet trace analysis, Network protocols (TCP/IP, DNS, LDAP etc.).
- Strong endpoint security experience, supporting and troubleshooting, including design, implementation, and management, Security tools, technologies and processes.
- Platforms such as Microsoft Windows, including ability to troubleshoot services, applications, and drivers, Linux, Unix.
- Virtualization and/or cloud technologies such as VMware vSphere, Microsoft Hyper-V, Citrix XenServer, Microsoft Azure, Amazon AWS.
- Familiar with SSL communication and other encryption technologies and;
- Intrusion Detection/Prevention Systems.
- Bachelors Degree.
- At least 5 to 8 years of related experience.
- Effective communication skills (verbal and written) including being able to present to small groups of technical individuals.
- Self-motivated and has high sense of accountability.
- Organized and pays attention to detail.
- Able to manage time and knows how to set priorities.
- Enjoys problem solving and passionate in learning new technologies/skills.
- Security network, and systems related professional certifications are a plus.