Customer Service

Customer Service Engineer, Level 3



  • Responsible in resolving challenging, potentially high impacting customer situations with the utmost level of technical expertise and professionalism.
  • Take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for enterprise clients through onsite and remote (online and via telephone) support.
  • Demonstrate a strong aptitude for learning new technologies. S/He should be highly analytical with the ability to derive facts quickly, methodically, and accurately. This is a customer-facing role that will require solution to product, system and network problems of low to high complexity.
  • Effective in collaborating with team mates and other engineering group with the primary goal of providing the best solution to customer concerns.


  • As a technical expert s/he should demonstrate proficiency with security as it relates to:
  • Network technologies such as Firewall, VPN, IDS and related network security design and implementation, Packet trace analysis, Network protocols (TCP/IP, DNS, LDAP etc.).
  • Strong endpoint security experience, supporting and troubleshooting, including design, implementation, and management, Security tools, technologies and processes.
  • Platforms such as Microsoft Windows, including ability to troubleshoot services, applications, and drivers, Linux, Unix.
  • Virtualization and/or cloud technologies such as VMware vSphere, Microsoft Hyper-V, Citrix XenServer, Microsoft Azure, Amazon AWS.
  • Familiar with SSL communication and other encryption technologies and;
  • Intrusion Detection/Prevention Systems.
  • Bachelors Degree.
  • At least 5 to 8 years of related experience.
  • Effective communication skills (verbal and written) including being able to present to small groups of technical individuals.
  • Self-motivated and has high sense of accountability.
  • Organized and pays attention to detail.
  • Able to manage time and knows how to set priorities.
  • Enjoys problem solving and passionate in learning new technologies/skills.
  • Security network, and systems related professional certifications are a plus.


  • Date Posted: Posted 8 years ago
  • Location: Ortigas
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